Grants, guidance, and answers.

You can start a charging session using the mobile app, by scanning the QR code displayed on the charger, or by tapping a registered RFID card or fob where supported.

Not always. Many public chargers support guest or ad-hoc charging by scanning the QR code and following the payment instructions. Creating an account can make repeat charging faster and gives you access to charging history, invoices and saved payment methods.

Use our mobile app or charger map to view nearby charging locations, connector types, charging speeds, pricing and live availability.

Each charger listing shows the connector type and maximum charging power available. Your vehicle must have a compatible connector. The actual charging speed will depend on both the charger and your vehicle's maximum charging capability.

The power shown on a charger is its maximum capability. Actual charging speed can be affected by your vehicle's maximum charging rate, battery temperature, current battery level, load management at the site and the charging curve of your vehicle.

Yes. You can normally stop the session through the app, web payment page, RFID card or your vehicle, depending on how the session was started.

The charger will automatically reduce or stop supplying energy when instructed by your vehicle. If you have notifications enabled, we can also notify you when charging is complete.

Some locations apply an overstay or idle fee after charging has finished or after a specified period. Any applicable charges will be clearly displayed before you begin charging.

First end the charging session and unlock your vehicle. Some vehicles require you to unlock the vehicle twice or release the cable through the vehicle's charging menu. If the cable remains locked, contact our support team.

Check the charger status in the app and try restarting the session. If the charger remains unavailable, contact support using the charger ID displayed on the unit so that we can investigate remotely.

Your RFID card will work across chargers and networks that support your account or participating roaming services. Compatibility may vary by network.

Yes, where RFID charging is supported. Once your RFID card or fob has been registered to your account, you can normally start and stop sessions by tapping it on the charger.

Yes. EV chargers contain multiple safety systems and continuously communicate with the vehicle. Charging can be automatically stopped if the charger or vehicle detects an unsafe operating condition.

A Charge Point Operator, or CPO, manages the infrastructure behind EV charging. This can include charger installation, connectivity, monitoring, tariffs, payments, maintenance, customer support and ongoing operation of the charging network.

Yes. We can provide a complete charging solution including site assessment, electrical design, charger installation, commissioning, software integration and ongoing operation.

No. A fully managed CPO service allows us to operate the charging infrastructure on your behalf, including monitoring, driver payments, billing, support and maintenance.

Yes. Charging tariffs can be configured according to your commercial requirements, subject to the agreed operating model and applicable regulations.

Tariffs can include a price per kWh, connection fee, time-based charge, overstay fee or a combination of these. Tariffs can also vary between locations or customer groups.

Yes. Different user groups can be created for employees, fleet vehicles, residents, visitors or the general public, with different access rules and tariffs.

Yes. Chargers can be private, public or semi-public. Access can be controlled using RFID cards, apps, user groups, whitelists or scheduled access periods.

Yes. Subject to the site and commercial model, chargers can be published on public charging maps and made available to external drivers.

In many cases, yes. Modern CPO platforms can integrate with compatible chargers, energy management systems, payment providers, solar PV, building systems and other business platforms.

A standards-based CPO platform can manage compatible chargers from multiple manufacturers, reducing dependence on a single hardware supplier.

Dynamic load management monitors the electrical capacity available at a site and automatically adjusts EV charging power to prevent the building from exceeding its electrical limits.

Yes. EV charging can be integrated with solar generation and energy management systems to increase the amount of locally generated renewable energy used for charging.

Yes. Business customers can be provided with dashboards showing utilisation, energy consumption, revenue, charging sessions, charger availability, faults and other operational information.

Under a managed CPO service, we can coordinate remote diagnostics, preventative maintenance and engineer call-outs depending on your service agreement.

Yes. Existing compatible chargers can often be migrated onto our management platform without replacing the hardware.

Yes. EV charging can be designed for both new and existing apartment developments, including private parking spaces, shared charging areas and visitor parking.

No. A shared EV charging infrastructure can serve multiple parking spaces and allocate electricity use to individual residents.

Each charging session is recorded against the resident's account or RFID credential. The charging platform automatically records energy use and applies the appropriate tariff.

Not necessarily. Under a managed CPO model, the CPO can collect charging payments directly from residents and manage the associated billing.

This depends on the agreed commercial structure. In many managed installations, the CPO records the electricity used by drivers and manages reimbursement or settlement with the property management company.

Dynamic load management automatically distributes the available electrical capacity between connected vehicles so that the building's electrical supply is not overloaded.

Not always. Load management can often significantly reduce or avoid the need for an expensive supply upgrade. A site assessment is required to determine available capacity.

Yes. A scalable infrastructure can be installed first, allowing additional charging points to be added as demand increases.

Ownership depends on the commercial model. Chargers may be owned by the apartment management company, individual residents, the CPO or another infrastructure provider.

The charger can normally remain associated with the parking space while the user account and billing responsibility are transferred to the new resident.

Yes. Registered RFID cards or fobs can be issued to residents and linked directly to their charging account.

Yes, if the management company chooses to enable visitor charging. Visitor chargers can use QR payments, apps, RFID or other approved payment methods.

Under a managed CPO service, drivers can contact the CPO support team directly instead of contacting the management company.

Yes. Residents can normally view previous charging sessions, energy consumption, costs, payments and invoices through their account.

The total cost is calculated using the tariff displayed before the charging session begins. This may include energy consumed, session fees, time charges or overstay fees.

Payment timing depends on the payment method. Registered users may be charged automatically after the session, while guest users may have a temporary payment authorisation placed on their card.

Some payment methods require a temporary pre-authorisation to verify that the card is valid before charging begins. The final session cost is then settled and any unused authorisation is released by your bank.

This depends on your bank or card provider. The CPO releases the unused amount after the session, but your bank determines how quickly it disappears from your account.

Registered users can access charging history and available invoices or receipts through their account or app.

Yes. The applicable charging tariff should be displayed before you confirm and start a paid charging session.

Consumer-facing tariffs will indicate whether applicable taxes are included. Business invoices will provide the relevant tax breakdown where required.

An overstay fee may apply when a vehicle remains connected after charging has completed or after an allowed parking period. It encourages drivers to move their vehicle so the charger becomes available to others.

Check the session details for energy consumed, charging duration and any session or overstay fees. If you believe the amount is incorrect, contact support with the charging session reference.

If charging did not take place, any unused payment authorisation should automatically be released. The timing of the release depends on your bank.

Yes. Fleet, commercial and business accounts can be configured for consolidated reporting and invoicing depending on the account arrangement.

Yes. RFID cards, user accounts and vehicle identifiers can be used to track charging activity and allocate costs to individual drivers, vehicles, departments or cost centres.

Yes. Each charging location can have its own tariff structure based on electricity costs, operating costs, location requirements and commercial agreements.

Check that the charging cable is fully connected to both the charger and your vehicle. Confirm that your payment method or RFID card has been accepted. If the charger still does not start, contact support and provide the charger ID.

The charger ID or station number is normally displayed on the charger itself and may also appear in the mobile app.

In many cases, yes. Our support team can communicate with connected chargers, review faults and remotely reset compatible equipment.

Please provide the charger ID, location, approximate time of the issue, your vehicle model and a brief description of what happened. A photograph of any error shown on the charger can also help.

The charger or vehicle may have detected a condition requiring charging to stop. Our support team can review the charging session and charger logs to help identify the cause.

Take note of the message or error code and contact support with the charger ID. Many faults can be diagnosed remotely.

Make sure the card has been activated and linked to your account. If it previously worked and is now being rejected, contact support so that its status can be checked.

Log into your account or contact support immediately so the card can be disabled. A replacement card can then be registered to your account.

Do not use equipment that appears damaged. Contact support and provide the charger ID, location and, where possible, photographs of the damage.

Do not use or touch damaged equipment. Keep clear of the charger and contact support immediately. If there is an immediate danger, fire or electrical emergency, contact the emergency services.

Authorised support personnel can access relevant charging-session and equipment information required to investigate faults, subject to data-protection requirements.

Often, yes. Connected chargers continuously provide operational information that can allow faults to be identified and sometimes resolved remotely.

If the issue cannot be resolved remotely, a maintenance visit can be arranged in accordance with the service agreement and the priority of the fault.

Contact support with the charging session ID, date, charger location and the payment method used. This allows the transaction to be located and reviewed quickly.